![]() ![]() If using a surge protector or power strip, plug the power adapter directly into the wall outlet instead.(Desktop Drives).No light could indicate the power adapter is not connected to power. Desktop Drives typically require a power adapter. Try using the drive on a different computer.If possible, try using a different cable.Try connecting the drive to a different port on the computer.If your external hard drive is not accessible please try these basic troubleshooting steps first. The external hard drive itself, under normal circumstances, should be detected by your operating system, without the need of drivers, software, or firmware updates. While it is possible that your external hard drive may have come with bundled software that may be incompatible with newer operating systems, this is typically just ‘back up’ software, and the drive is not dependent on that software to function. We recommend exFAT, because it supports files that are over 4GB in size.There are several reasons why an external hard drive may not be accessible or detected when you connect it to your computer. You’ll need to make sure your hard disk, SSD or USB drive is formatted using the FAT32 or exFAT file systems – the PS4 doesn’t support the NTFS file system. This is because the PS4 doesn’t encrypt and format the entire drive when making backups – it leaves your hard disk or SSD free to be used for other tasks if you’ve got the space. If you want to use an external drive to store console backups the process is only a little more complex. Pick the option to Format the drive as extended storage, and the console will take care of the whole process.Īs ever, you do need to remember to use a USB 3.0 product with a capacity between 250GB and 8TB, otherwise the process won’t work. This is because the PS4 uses its own encrypted file system when using a hard drive or SSD as extended storage.Īll you’ve got to do is plug your drive into the console, head to the Settings menu, open Devices, and then USB Storage Devices. If you want to format an external hard drive for PS4, the process couldn’t be much simpler. ![]()
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